Terms of service
OVERVIEW
Welcome to Meidiama (the "Website"). This Website is operated by QMed Global Ltd, a private limited company registered in England and Wales. Throughout the site, the terms "we", "us", "our", and "Meidiama" refer to QMed Global Ltd.
By visiting our website and/or purchasing something from us, you engage in our "Services" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any Services.
1. ELIGIBILITY AND ACCOUNT
By agreeing to these Terms, you represent that you are at least 18 years of age.
To purchase products from us, you may be required to provide certain information, including your email address, payment details, and delivery address. You confirm that all information provided is accurate and complete. You are responsible for maintaining the confidentiality of your account details and for any activities that occur under your account.
2. MEDICAL DISCLAIMER – OVER-THE-COUNTER PRODUCTS
The products, information, and content provided on this Website are for general comfort, mobility, and daily living purposes. Meidiama retails non-prescription, over-the-counter (OTC) products. We are not a healthcare provider.
Nothing on this Website is intended to substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional with any questions regarding a medical condition. Do not delay seeking medical advice because of information you have read on this Website.
3. CONTRACT FORMATION AND ORDERS
When you place an order through our website, you are making an offer to buy the goods. After placing an order, you will receive an automated email from us acknowledging that we have received your order. Please note that this acknowledgement does not mean that your order has been accepted.
Your order is only accepted, and a legally binding contract formed between us, when we send you a dispatch confirmation email confirming that the goods have been shipped. We reserve the right to decline any order prior to acceptance (for example, if a product is out of stock, if we identify a pricing error, or if we cannot obtain authorisation for your payment). If we decline your order, we will notify you and refund any payment made in full.
4. PRICING AND PAYMENT
All prices on the Website are quoted in Pounds Sterling (GBP).
Where VAT is chargeable, it is included in the displayed price.
Delivery costs are not included in the product price; these will be calculated and clearly displayed during the checkout process before you submit your payment. We take all reasonable care to ensure prices are correct. However, if we discover an obvious and unmistakable error in the price of the goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
5. DELIVERY AND RISK
We will arrange for the delivery of the products to the address you provided during checkout.
Estimated delivery times will be provided at checkout. While we strive to meet these estimates, delivery times are not guaranteed. Under UK law, we will deliver your goods without undue delay and in any event within 30 days after the contract is made, unless we have specifically agreed a different timeframe with you.
The risk of loss or damage to the goods passes to you (or a third party identified by you, other than the carrier) when you take physical possession of the goods.
6. YOUR RIGHT TO CANCEL (COOLING-OFF PERIOD)
If you are a consumer residing in the UK, you have a statutory right to cancel your contract for any reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You may cancel your order at any time from when you place it until 14 days after the day you receive the goods.
Certain goods are exempt from this right, including sealed health or hygiene products if the seal has been broken after delivery.
For full details on how to exercise your right to cancel, who bears the cost of return shipping, and how refunds are processed, please refer to our Return and Refund Policy.
7. STATUTORY CONSUMER RIGHTS AND FAULTY GOODS
We are under a legal duty to supply products that conform to this contract. As a consumer, you have legal rights in relation to products that are faulty or not as described under the Consumer Rights Act 2015. Goods supplied must be of satisfactory quality, fit for purpose, and as described.
Nothing in these Terms will affect your non-excludable statutory legal rights. Manufacturer warranties (where applicable) are in addition to, and do not replace, your legal rights against us as the retailer. If your product arrives faulty or misdescribed, please contact us immediately at support@meidiama.com.
8. LIMITATION OF LIABILITY
Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any breach of the obligations implied by law that cannot be legally excluded or restricted (including your rights under the Consumer Rights Act 2015).
Subject to the above, we are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. We only supply the products for domestic and private use. If you use the products for any commercial, business, or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9. INTELLECTUAL PROPERTY
All content included on this Website, such as text, graphics, logos, images, and software, is the property of QMed Global Ltd or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without our express written consent.
10. THIRD-PARTY LINKS AND OPTIONAL TOOLS
Our website may include links to third-party websites or offer access to third-party tools (such as Shopify integrations) that are not affiliated with us. We have no control over these third-party websites or tools and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of third-party tools is entirely at your own risk.
11. EVENTS OUTSIDE OUR CONTROL (FORCE MAJEURE)
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control. This includes acts, events, omissions, or accidents beyond our reasonable control, such as strikes, natural disasters, severe weather, courier network failures, or pandemic restrictions. If such an event takes place and affects our obligations, we will contact you as soon as reasonably possible, and our time for performance will be extended for the duration of the event.
12. SEVERABILITY AND WAIVER
If any court or relevant authority decides that any of these Terms are unlawful, the remaining paragraphs will remain in full force and effect. If we delay in taking steps against you in respect of your breaking this contract, that will not prevent us from taking steps against you at a later date.
13. CHANGES TO THESE TERMS
We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. The Terms applicable to your order will be those in force at the time you placed your order.
14. GOVERNING LAW AND JURISDICTION
These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.
15. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
- Trading Name: Meidiama
- Legal Entity: QMed Global Ltd
- Company Registration Number: 17466946
- ICO Registration Number: ZC279502
- Registered Office Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Customer Support Email: support@meidiama.com
- Support Line: +44 7882500048