Product Safety & Recalls

At Meidiama, your health and safety are our highest priorities. As a retailer of over-the-counter (OTC) medical devices and home health products, we are committed to complying with all UK product safety regulations and keeping you informed about the safety of the items you bring into your home.

1. HOW WE MONITOR AND HANDLE RECALLS

We work closely with our fulfilment network, manufacturer partners, and UK regulatory bodies to monitor product safety alerts. If a manufacturer, supplier, or regulatory agency (such as the Medicines and Healthcare products Regulatory Agency (MHRA) or the Office for Product Safety and Standards (OPSS)) issues a safety notice or product recall:

  • We will immediately suspend sales of the affected item on our store.
  • We will use our secure order records to identify customers who purchased the affected product, model or (where recorded) lot.
  • We will proactively contact affected customers via email with the official safety notice, explaining the risks and outlining the required next steps.

2. WHAT TO DO IF A PRODUCT IS RECALLED

If you receive a recall notification from us, the manufacturer, or a regulatory agency:

  • Stop use immediately: Cease using the product right away if instructed to do so by the notice.
  • Follow instructions: Follow the steps provided in the safety notice regarding returns, replacements, repairs, or safe disposal. As your retailer, Meidiama will assist you in facilitating these remedies in accordance with your statutory rights.
  • Locate your product details: Keep the product on hand, as you may need to verify the specific model number, batch code, lot number, or serial number mentioned in the recall alert.

3. REPORTING A SAFETY CONCERN OR ADVERSE EVENT

If you experience a severe quality issue, adverse event, or safety problem with any product purchased from us:

  • Seek Medical Attention: Contact a healthcare professional or emergency services (999/111) immediately if you are injured or unwell.
  • Notify Us: Contact our support team at support@meidiama.com as soon as possible so we can investigate the issue with our suppliers, temporarily halt sales if necessary, and arrange a return or refund under your statutory rights.
  • MHRA Yellow Card Scheme: UK consumers are strongly encouraged to report any adverse incidents, injuries, or serious quality problems involving medical devices directly to the UK Government’s Medicines and Healthcare products Regulatory Agency (MHRA) via the Yellow Card scheme. You can report online at: https://yellowcard.mhra.gov.uk/

4. ACTIVE RECALLS & SAFETY NOTICES

There are currently no active product recalls or safety notices for items sold through Meidiama. (Note: If a recall occurs, specific product information, affected lot numbers, and manufacturer instructions will be posted in this section).

5. CONTACT US

If you have questions regarding a product's safety status, require assistance with a recall, or need help finding a manufacturer’s contact details, please reach out to our team:

  • Email: support@meidiama.com
  • Support Line: +44 7882500048
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
  • Registered Office (for correspondence only; not a returns address): QMed Global Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom