Warranty Information

At Meidiama, we partner with trusted brands to bring you high-quality medical essentials and home health products. We stand behind the quality of our catalogue, and we are committed to ensuring you receive products that work exactly as they should.

1. YOUR STATUTORY RIGHTS (OUR RESPONSIBILITY)

When you purchase a product from Meidiama, your contract is with us (QMed Global Ltd). Under the UK Consumer Rights Act 2015, we are legally responsible for ensuring that the goods we supply to you are of satisfactory quality, fit for purpose, and as described. If a product fails to meet these standards:

  • Within 30 Days: You have a statutory "short-term right to reject" the product. You can return the faulty item to us for a full refund.
  • Within 6 Months: If a fault develops within the first six months, it is legally presumed to have been present at the time of delivery. You are entitled to a repair or replacement from us. If a repair or replacement is not possible, or does not fix the fault, you are entitled to a price reduction or a refund (a full refund if this happens within the first six months).
  • After 6 Months: You may still be entitled to a repair or replacement, but the burden is on you to prove that the product was faulty at the time you received it. Claims can generally be brought up to six years after delivery (five years in Scotland).

These statutory rights apply directly against us as your retailer and cannot be excluded or restricted.

2. MANUFACTURER GUARANTEES (ADDITIONAL COVERAGE)

Many of the specialised health products we carry also come with a commercial guarantee (warranty) provided directly by the original manufacturer.

  • What this means: A manufacturer’s warranty is a legally binding promise made by the brand itself, often lasting for 1, 2, or 5 years depending on the item.
  • In Addition to Statutory Rights: These commercial guarantees are completely separate from, and in addition to, your statutory legal rights against us. They do not replace your consumer rights.
  • If a product includes a manufacturer’s warranty, this information will be highlighted on the applicable product page and detailed in the original packaging or user manual.

3. THE CLAIMS PROCESS (HOW WE HELP)

If your product malfunctions or presents a defect, we are here to help you resolve it quickly.

  • Contact Us First: Email support@meidiama.com with your order number and a clear description of the fault.
  • Provide Documentation: We may ask you to provide photographs, a short video of the defect, or the product’s serial/lot number to help us verify the issue.
  • Resolution:
  • If your claim falls under your statutory rights (e.g., within the first 6 months), we will arrange a return, replacement, or refund directly with you.
  • If your claim falls outside the statutory presumption period but is covered by a longer manufacturer’s warranty, we act as your dedicated support team. We will either coordinate the replacement directly with our fulfilment network on behalf of the brand, or provide you with the exact instructions and support needed to process the claim quickly with the manufacturer, depending on their specific protocols.

4. WHAT IS NOT COVERED

Manufacturer warranties generally cover manufacturing defects and hardware malfunctions only. Neither your statutory rights nor a manufacturer’s warranty cover:

  • Normal wear and tear from everyday use.
  • Damage caused by accidents, drops, or liquid spills.
  • Misuse, neglect, or failure to follow the manufacturer’s operating and maintenance instructions.
  • Unauthorised modifications or repairs.
  • Normal depletion of consumable parts (e.g., replacement filters, batteries, or hygiene attachments). This does not affect your rights if a consumable part is faulty or does not last as long as can reasonably be expected.

5. CONTACT US FOR ASSISTANCE

If you are unsure whether your item is covered, or if you need help initiating a fault report or warranty claim, please reach out to our team:

  • Email: support@meidiama.com
  • Support Line: +44 7882500048
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)
  • Registered Office (for correspondence only; not a returns address): Meidiama by QMed Global Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom