Contact Us

Get Real, Responsive Support.

Our team is here to help with order tracking, shipping updates, return enquiries, warranty claims, and general product questions.

HOW TO REACH US

  • Email: support@meidiama.com (We aim to reply within 24 to 48 business hours)
  • Phone & WhatsApp: +44 7882500048
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)

WHEN CONTACTING US

To help us resolve your enquiry as quickly as possible, please include:

  • Your Order Number (found in your confirmation email).
  • The email address used to place the order.
  • A brief description of how we can help.
  • For damaged or incorrect items: Please attach clear photographs of the product, the outer shipping box, and the shipping label so we can arrange a replacement or refund with the supplier.

SECURITY & PRIVACY REMINDER

For your own safety and privacy, please do not email sensitive information. Never include full payment card numbers, CVV/security codes, account passwords, or personal medical records in your communications with us.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel your order, please contact us immediately. Because we process orders rapidly to ensure fast delivery, we cannot guarantee cancellations once an order has been passed to our supplier for dispatch. If an order cannot be cancelled before shipment, you may return the item in accordance with our Return & Refund Policy.

ACCESSIBILITY SUPPORT

We are committed to making our website accessible to everyone. If you have difficulty using our website, viewing our policies, or placing an order, please contact us at support@meidiama.com and we will make reasonable efforts to provide an accessible alternative or direct assistance.

BUSINESS & LEGAL ENTITY INFORMATION

Meidiama is the consumer-facing retail brand operated by our parent company, established in compliance with UK corporate and e-commerce regulations:

  • Corporate Entity: QMed Global Ltd (registered in England and Wales)
  • Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  • Company Registration Number: 17466946
  • ICO Registration Number: ZC279502
  • Business & Legal Enquiries Email: admin@meidiama.com

FOR MEDICAL EMERGENCIES

Please note: Meidiama customer service is a retail support channel and cannot provide emergency medical care or clinical advice. If you are experiencing a medical emergency, please contact your local emergency services, go to your nearest A&E department, or call 999 immediately (or NHS 111 for non-emergency medical guidance).