Refund policy

Last Updated: September 30, 2026

 

At Meidiama, we want you to be completely satisfied with your purchase. Because we offer daily medical essentials and home health products, our return policy is designed to balance customer satisfaction with strict health, hygiene, and safety standards.

 

1. 30-Day Return Window

You have 30 calendar days from the date your package is delivered to request a return for eligible, unopened items.

 

2. Return Eligibility Criteria

To be eligible for a return, your item must be:

  • Unopened, unused, and in the same condition that you received it.
  • In its original factory packaging with all safety seals, tags, accessories, and user manuals intact.
  • Accompanied by your original proof of purchase or order number.

 

3. Non-Returnable & Restricted Items (Hygiene & Safety)

Due to strict health, safety, and sanitary regulations governing medical devices and personal care products, we cannot accept returns on:

  • Any item that has been opened, unsealed, or used.
  • Hygiene-sensitive items, wearable equipment, or products that come into contact with skin or bodily fluids once the outer protective packaging is opened.
  • Products marked as Final Sale or Non-Returnable on the product detail page.
  • Special-order, customized, or personalized products.

 

4. Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon arrival. If your item arrives damaged, defective, or if you received the incorrect item:

  1. Contact us within 48 hours of delivery at support@meidiama.com.
  2. Provide your order number and clear photos/videos showing the damaged or incorrect item and outer shipping box.
  3. Do not dispose of the item or original shipping packaging until advised by our support team.

If verified, we will immediately send a replacement at no cost to you or issue a full refund to your original payment method. We will also provide a prepaid return shipping label if the item needs to be returned for inspection.

 

5. Return Process & Authorization (RMA Required)

To initiate a standard (change-of-mind) return, you must request a Return Merchandise Authorization (RMA) prior to shipping any product back.

  1. Request Return: Email support@meidiama.com with your order number and reason for return.
  2. Receive RMA & Return Address: Once approved, our team will provide you with an RMA number and the designated US fulfilment center address for your shipment. (Note: Do not ship returns back to the shipping address listed on your package or to our UK corporate office without an RMA, as this will result in lost packages and rejected refunds).
  3. Ship Item: Pack the item securely in its original packaging with your RMA number clearly written on the outside or included inside the box.

 

6. Return Shipping Costs & Fees

  • Change-of-Mind Returns: You are responsible for paying all return shipping costs. We recommend using a trackable shipping carrier (such as USPS, UPS, or FedEx) as we cannot issue refunds for items lost or damaged in transit.
  • Restocking Fees: We do not charge restocking fees for eligible, unopened returns.
  • Damaged/Defective Returns: Meidiama will cover all return shipping costs.

 

7. Refund Processing & Timelines

Once your return is received at our fulfilment facility and inspected (typically within 3 to 5 business days of arrival):

  • We will notify you via email regarding the approval or rejection of your refund based on item condition.
  • If approved, your refund will automatically be applied to your original payment method within 5 to 7 business days.
  • Please note: Depending on your bank or credit card issuer, it may take additional time for the credit to formally post to your account statement.

 

8. Order Cancellations & FTC Compliance

If you wish to cancel an order, please contact support@meidiama.com immediately. Once an order has entered fulfilment or shipped, it cannot be cancelled and must follow the standard return process. In compliance with the FTC Mail, Internet, or Telephone Order Merchandise Rule, if we experience an unexpected delay shipping your order beyond promised lead times, we will notify you promptly and provide the option to consent to the delay or receive a full refund.

 

9. Contact Us

For any questions regarding returns, refunds, or product warranties, please contact our support team:

  • Email: support@meidiama.com
  • Phone: +44 7882 500048
  • Mailing Address: Meidiama by QMed Global Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom