Shipping policy

Last Updated: September 30, 2026

 

At Meidiama, we are committed to delivering your essential medical and home health supplies quickly and securely. All orders are processed and shipped directly from our network of authorized fulfilment centers located within the United States.

 

1. Processing & Handling Time

  • Standard Processing: Orders are processed, packed, and dispatched within 1 to 2 business days (Monday through Friday, excluding U.S. federal holidays).
  • Order Cutoff Time: Orders placed before 12:00 PM EST on a business day will begin processing the same day. Orders placed after 12:00 PM EST, on weekends, or on holidays will begin processing the following business day.

 

2. Shipping Destinations

We ship to physical addresses across the Contiguous United States (lower 48 states).

  • Alaska, Hawaii, U.S. Territories & APO/FPO: Shipping availability to these locations varies depending on product size, carrier restrictions, and federal regulations governing certain medical products. If a product cannot be shipped to your specific location, this will be indicated at checkout.
  • P.O. Boxes: Certain larger medical equipment or hazardous/regulated daily essentials cannot be delivered to P.O. Boxes due to carrier limitations (e.g., UPS/FedEx requirements). A physical street address is strongly recommended at checkout.

 

3. Shipping Rates & Transit Times

Delivery times are estimates and begin from the date of dispatch, not the date the order is placed.

 

Shipping Method

Estimated Transit Time

Cost

Standard Ground Shipping

3 to 7 Business Days

Calculated at Checkout / Free on eligible orders

Expedited Shipping (Where available)

2 to 3 Business Days

Calculated at Checkout

(Note: Total estimated delivery time is Handling Time + Transit Time, typically arriving within 4 to 9 business days for standard delivery).

 

4. Order Tracking

Once your order has been dispatched, you will receive an automated shipping confirmation email containing your tracking number and carrier details (e.g., USPS, UPS, or FedEx).

  • Please allow up to 24 to 48 hours for tracking details to update on the carrier's portal after receiving your tracking link.

 

5. Split Shipments (Multiple Packages)

To ensure you receive your items as quickly as possible, orders containing multiple products may occasionally be shipped in separate packages from different domestic fulfilment locations at no extra cost to you. If your order is split, you will receive separate tracking numbers for each shipment.

 

6. Shipping Address Accuracy & Order Changes

Please verify your shipping address carefully prior to submitting your order.

  • Address Corrections: Because we process orders rapidly, we cannot guarantee address changes after an order is placed. If you notice an error, contact us immediately at support@meidiama.com.
  • Undeliverable / Refused Packages: If a package is returned to us as undeliverable due to an incorrect address provided by the customer or failed delivery attempts, the customer will be responsible for the cost of re-shipping the package.

 

7. Delayed, Lost, or Damaged Packages

  • Shipping Delays: While carriers strive to meet estimated delivery windows, delays may occur due to severe weather, peak carrier volume, or unforeseen logistics disruptions. In accordance with FTC guidelines, if your shipment is significantly delayed beyond our advertised timelines, we will notify you and provide options regarding your order.
  • Lost in Transit / Delivered but Missing: If your tracking information states that your package was delivered but you have not received it:
    1. Check around your property, with family members, or with neighbours.
    2. Wait 24 hours, as carriers occasionally mark packages as "delivered" shortly before physical drop-off.
    3. Contact us at support@meidiama.com within 5 business days of the marked delivery date so we can initiate a carrier search and investigation on your behalf.
  • Damaged Packages: If your shipment arrives visibly damaged, please photograph the damaged outer box and product immediately and contact us within 48 hours of delivery.

 

8. Sales Tax

Applicable U.S. state and local sales taxes are calculated at checkout based on the delivery destination and local regulatory requirements for medical devices and health products.

 

9. Contact Us

For questions regarding your shipment or assistance with order tracking, please reach out to our team:

  • Email: support@meidiama.com
  • Phone: +44 7882 500048
  • Address: Meidiama by QMed Global Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom