Accessibility Statement

At Meidiama, we are committed to making our digital storefront accessible, inclusive, and user-friendly for all our customers, including those who rely on assistive technologies such as screen readers, magnifiers, and voice recognition software.

OUR APPROACH AND STANDARDS

We actively work to align our website with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. To provide an optimal shopping experience, we continuously focus on utilising accessible headings, descriptive image labels (alt text), keyboard navigability, visible focus states, sufficient colour contrast, and readable text.

Because website accessibility is an ongoing effort, and because platform updates occur frequently, we do not claim that every page will always be 100% conformant. We treat accessibility as a continuous process of improvement.

THIRD-PARTY CONTENT

Meidiama is powered by Shopify and utilises various third-party applications to enhance your shopping experience (including secure checkout portals, payment processors, and customer review widgets). While we strive to select accessible third-party vendors, we do not have direct control over their independent coding. If a third-party feature temporarily limits your ability to use our site, we are committed to providing you with a reasonable alternative to ensure you can still access our products and services.

NEED ASSISTANCE? WE ARE HERE TO HELP

If you are having difficulty viewing, navigating, or completing a purchase on our website, please do not hesitate to reach out. Our support team is happy to assist you with finding product information, navigating the site, or processing your order directly over the phone or via email as an alternative adjustment.

  • Email: support@meidiama.com (Please include "Accessibility" in the subject line and describe the specific feature you feel is not fully accessible).
  • Support Line: +44 7882500048
  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)

We welcome your feedback and will make every reasonable effort to provide an accessible alternative or direct assistance.