Return eligibility

The applicable return window and conditions will be disclosed on the product page or at checkout before purchase. If no return window is displayed, contact Meidiama before sending anything back so we can confirm the applicable process.

Items that may have restrictions

• Opened or used medical or hygiene-sensitive products.
• Products that cannot be resold for health, safety or sanitation reasons.
• Products with broken manufacturer seals or missing accessories where the supplier's policy restricts return.
• Special-order, configured, personalized or otherwise non-standard items, where applicable.
• Items marked final sale or non-returnable on the product page.

Damaged, defective or incorrect items

Contact Meidiama™ promptly. Do not dispose of the item or packaging until the support team explains the next step unless doing so is necessary for safety. Photographs may be requested to document the condition. The appropriate remedy may be replacement, return, repair, supplier warranty handling, refund, or another remedy required by the circumstances and applicable law.

Change-of-mind returns

A change-of-mind return is not automatically available for every product. Where a product is eligible for a discretionary return, the product page will state the conditions, deadline and any applicable return-shipping responsibility.

Return authorization

When a return authorization is required, obtain it before shipping the product back. Use the return address and instructions supplied by Meidiama or the applicable supplier. Sending a package to a different address may delay processing.

Refunds

Approved refunds are issued to the original payment method unless applicable law or the customer and Meidiama™ agree on another lawful method. Processing time can depend on payment-processor posting and bank processing. Where the FTC Mail, Internet, or Telephone Order Merchandise Rule requires a refund because merchandise cannot be shipped as promised, Meidiama™ will follow the applicable federal timing requirements.

Manufacturer warranty rights are separate

A product can have a manufacturer warranty even when it is not eligible for a customer-change-of-mind return. Warranty coverage is addressed separately on the Warranty page and the applicable product page.

Mandatory consumer rights

Nothing in this policy is intended to remove or restrict consumer rights that cannot lawfully be excluded or limited. State-specific consumer laws may provide additional rights depending on the customer's location and circumstances.