Shipping
Supplier-direct delivery to U.S. customers.
Orders are fulfilled through U.S.-based supplier relationships and may be shipped directly from the supplier to the delivery address provided at checkout.
Estimated delivery times are provided for planning purposes and may vary by product, supplier, carrier, destination, inventory availability, and other circumstances.
Before you place an order
- Review the delivery information shown on the applicable product page or checkout.
- Enter a complete and accurate U.S. delivery address.
- Check that apartment, unit, suite, gate or access information is included when relevant.
- Review any product-specific restrictions or shipping notes.
How shipping works
After an order is placed and payment is processed, Meidiama™ coordinates fulfillment with the applicable supplier. The supplier may package and ship the order directly to the customer. A customer may therefore receive a package that displays a supplier or manufacturer name.
Tracking
When tracking is provided by the supplier or carrier, Meidiama™ will make the tracking information available through the order-contact channel supported by the final website implementation. Tracking updates may take time to appear after a label is created.
Split shipments
Orders containing products sourced from different suppliers may arrive in more than one package or at different times. Where practical, Meidiama™ will communicate this through the applicable order or shipping information.
Delays
Delays can result from supplier inventory availability, carrier disruption, weather, address problems, high shipping volume, regulatory or operational issues, or other circumstances outside ordinary fulfillment timing.
Meidiama™ does not publish guaranteed delivery windows unless we have a reasonable basis to support them. If we learn that an order cannot ship within a promised time frame, we will provide the notice and options required by applicable law, which may include seeking consent to a delay or providing a refund for unshipped merchandise.
Undeliverable or refused packages
Customers are responsible for entering a deliverable address. A package returned because of an incorrect or incomplete address, refusal, or inability to deliver may be subject to the return and refund rules shown for that order, including applicable return shipping or supplier charges where permitted.
Lost or damaged shipments
- Contact Meidiama™ promptly with the order number and delivery details.
- For visible damage, photograph the package and product before disposal or return where practical.
- Meidiama™ will review carrier and supplier options and explain the next step.
- Do not return a product without the applicable return authorization when one is required.